Privacy Statement for taxi.eu mobile apps


In accordance with the current stipulations of the EU directive 95/46/EC (General Data Protection Regulation), taxi.eu has produced this privacy statement to explain what type of information we collect, how we use data and which options you are provided with as a user of our app. When preparing this statement, we have tried very hard to describe the most important items as simple and clear as possible.

§ 1 Information on collecting, using and processing of personal data

a. In accordance with Art. 4 (7) of the EU General Data Protection Regulation (GDPR), the processor is

fms Systems GmbH
Hietzinger Hauptstraße 33
A – 1130 Wien
E-Mail: datenschutz(at)taxi.eu
Internet: www.taxi.eu

In case of queries relating to the procession, in particular the collection, storage and use of your personal data, the disclosure, rectification, erasure or blocking of data as well as queries relating to the revocation of consents granted, please contact fms Systems GmbH in written form under datenschutz(at)taxi.eu.

b. You are entitled to download the taxi.eu mobile app to your mobile terminal free of charge without giving any personal details. We process data only as far as this is necessary for downloading our mobile app to your end terminal.

c. Before using the taxi.eu app when registering a booking account, fms Systems GmbH collects names, e-mail addresses and mobile phone numbers of taxi customers on a mandatory basis. The mobile phone number can be verified by a text message. The booking account will be stored under the e-mail address on the server of fms Systems GmbH.

d. When using our mobile app, we collect personal data as described below to enable the comfortable use of the functions. If you want to use our app, we collect the following data, as described below, that are technically necessary to offer you the functions of our mobile app and to ensure stability and security, with Art.6 (1) p.1 lit. f, GDPR as legal basis:

    • IP address
    • date and time of the query
    • time zone difference from Greenwich Mean Time (GMT)
    • contents of the requirement
    • operating system and its interface
    • language and version of the operating system.

e. Collection of your location dataOur service range comprises location-based services providing you with special offers that have been tailor made for your current location. When ordering a vehicle, the address of the location will be collected, automatically if applicable. You can only use these functions after having accepted via a pop-up that, with a view to the provision of services, we can collect your location data using GPS and your IP address in anonymous form. You may allow or withdraw the functionality in the settings of your app or of your operating system at any time. Your location will only be transmitted to us if, when using the app, you make use of functions which can only be offered to you if your location is known. Your location data shall not be used to create motion profiles beyond your current location. On a voluntary basis, you can give details on your destination, on your person or on your booking options. Completed bookings are saved in your personal order history which you can view via the “Order History” As an option, you can mark addresses as favourites.

f. The payment methods added by you are stored by the payment service provider in accordance with the AGB Payment

g. You can view all stored personal data via the “My Profile” menu at any time. You can view all stored rides via the “Order History” menu at any time where you can also delete rides from your account. You can view all stored payment instruments via the “Payment Instruments” at any time where you can also delete payment instruments from your account.

h. In addition to the access to your data via the app, access can also be made possible via the internet portal on www.taxi.eu with your registered email address and your personal password.

i. fms Systems GmbH processes, in particular collects, stores and uses your personal data without separate consent exclusively for the processing of the services and products offered in this app. When making a booking, the order data are submitted to the dispatching taxi dispatch centre and the taxi driver. When using the booking function, you expressly agree to such transfer of data. Moreover, we draw your attention to the fact that in the event of suspected behaviour that violates the law, such data can only be viewed by authorised personnel of fms Systems GmbH who are subject to the obligation of secrecy and confidentiality.

j. fms Systems GmbH shall automatically delete your respective order data after 500 days, your payment data shall be deleted after the end of the legal retention period.

k. Using technical and organisational measures, fms Systems GmbH protects the app and other systems against loss, destruction, access, modification or divulgation of your data by unauthorised persons.

l. We use https to transmit data in the internet so that no unauthorised persons can read such data. By using TLS (Transport Layer Security), an encryption protocol for secure data transmission in the internet, we can ensure the protection of confidential data.

§ 2 Collection of personal data when using our mobile app

The mobile app does not use cookies.

§ 3 Analysis tools and advertising

a. Google AdWords and Google Conversion TrackingWe use Google AdWords. AdWords is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).Within the framework of Google AdWords, we use so-called conversion tracking. If you click on an advertisement displayed by Google, a cookie is placed for conversion tracking. Cookies are small text files that are stored by the internet browser on the user’s device. Such cookies lose their validity after 30 days and do not serve as a means to identify the users. If the user visits specific pages of this app, such as the app download page and if the cookie has not yet expired, both Google and fms Systems GmbH may notice that the user clicked on the advertisement and was passed on to this page.Every Google AdWords customer gets another cookie. Such cookies cannot be tracked via the websites of AdWords customers. Information gathered via the conversion cookie is used for creating conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn about the total number of users who clicked on the advertisement and about who were passed on to a site added with a conversion tracking tag. However, they do not obtain any information that can be used to identify the user. If you do not wish to participate in the tracking process, you can refuse the use of this program by easily deactivating the Google conversion tracking cookie via your internet browser through the user settings. In this case, you will not be included in the conversion tracking statistics.

Conversion cookies are stored pursuant to Art. 6 (1) 1 lit. f, GDPR. We have a legitimate interest in the analysis of the user behaviour in order to optimise both our website and our promotion activities.

More information on Google AdWords and Google Conversion Tracking can be found in Google’s privacy policy: http://policies.google.com/privacy?hl=en.

You can configure your browser (1) to alert you whenever a cookie is being sent, (2) to allow cookies on a case-by-case basis, (3) to refuse the acceptance of cookies in specific cases or in general, (4) to automatically delete the cookies when closing the browser.

b. Google Analytics for FirebaseIn order to analyse the app, we use the functions of Google Analytics for Firebase provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.Using Google Analytics for Firebase, basic data relating to the use of the app are collected, e.g. data relating to basic interactions, for instance how often your app has been opened or how many orders have been placed. All data are used exclusively on an anonymous basis.Objection against data collectionThe collection and storage of data by Google Analytics can be opposed prospectively at any time. More information relating to the handling of user data can be found in Google’s privacy policy: http://support.google.com/analytics/answer/6004245?hl=en.

c. Adjust in the appsIn order to analyse the use of the app, we use the functions of Adjust (adjust GmbH, Saarbrücker Str. 38a, 10405 Berlin, Germany). The Adjust services have been verified and certified in accordance with the ePrivacy seals. For analysis purposes, Adjust uses IP and Mac addresses of the users exclusively on an anonymous basis. It is not possible to draw conclusions about a natural person. The gathered information is exclusively used for analysing the function and the use of the app with collecting anonymous evaluations and graphics regarding the number of visits, the number of the accessed sites per user etc. The analyses are exclusively used for our own market research as well as for the optimisation and the needs-based design of the app. The privacy policy of Adjust can be found under:
https://www.adjust.com/privacy-policy/.

§ 4 Your rights under the GDPR

You shall have the right to obtain information as data subject (Art. 15 GDPR), to obtain the rectification of the collected data (Art. 16 GDPR), to obtain erasure of personal data (Art.17 GDPR), to obtain restriction of or objection to the processing of personal data (Art. 18 GDPR) as well as the right to data portability (Art. 20 GDPR).

Furthermore, you shall have the right to withdraw your consent (in accordance with Art. 7 (3) GDPR): you are entitled to prospectively withdraw your consent to processing of data once given at any time. In the case of withdrawal, we shall immediately delete such data provided that further processing cannot be supported by a legal basis for processing without consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;

In the case of breaches of data protection legislation, you shall have the right of appeal with a regulatory body. In Austria, this is the Österreichische Datenschutzbehörde (https://www.dsb.gv.at/). In Germany, these are the Landesdatenschutzbeauftragten der Bundesländer, as well as the Bayerische Landesamt für Datenschutzaufsicht (BayLDA) https://www.lda.bayern.de/de/index.html# for non-public regulatory partners. The following link provides a list of the German data protection officers:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

§ 5 RIGHT OF OBJECTION

YOU SHALL HAVE THE RIGHT TO PROSPECTIVELY OBJECT TO SUCH PROCESSING AT ANY TIME, FOR REASONS ARISING FROM YOUR SPECIAL SITUATION, WHEN WE, BALANCING THE INTERESTS INVOLVED, ARE PROCESSING YOUR PERSONAL DATA ON THE BASIS OF OUR PREDOMINANTLY LEGITIMATE INTEREST.

WE SHALL TERMINATE THE PROCESSING OF THE DATA CONCERNED IF YOU MAKE USE OF YOUR RIGHT TO OBJECT. FURTHER PROCESSING, HOWEVER, REMAINS RESERVED IF WE CAN PROVE COMPELLING AND LEGITIMATE REASONS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

YOU SHALL HAVE THE RIGHT TO OBJECT TO PROCESSING OF YOUR PERSONAL DATA FOR DIRECT ADVERTISING PURPOSES AT ANY TIME. IF WE PROCESS YOUR PERSONAL DATA FOR SUCH ADVERTISING PURPOSES, YOU CAN OBJECT TO SUCH PROCESSING AS DESCRIBED ABOVE.

WE TERMINATE THE PROCESSING OF SUCH DATA FOR DIRECT ADVERTISING PURPOSES IF YOU MAKE USE OF YOUR RIGHT TO OBJECT.

§ 6 Newsletter data

If you want to receive our newsletter, we need your email address as well as information allowing us to verify that you are the owner of such email address and that you agree to receiving the newsletter. Additional data shall not be collected or on a voluntary basis only. We shall exclusively use these data for the sending of the requested information and shall not pass these data to third parties.

Processing of the data entered in the application form of the newsletter shall exclusively be performed with your consent (Art. 6 (1) lit. a, GDPR). Via the “Unsubscribe” link in the newsletter, you can withdraw your consent once given to the storage of the data and of the email address as well as to the use of such data for sending the newsletter. The withdrawal shall not affect the lawfulness of already performed data processing operations.

We shall store the data collected for the purpose of sending the newsletter until your unsubscription and we shall delete such data following the unsubscription of the newsletter. Data that we have collected for other purposes (e.g. email addresses for the member area) remain unaffected by this.

§ 7 Maps

a. Google MapsThis site uses the Google Maps map service through an API provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.The storage of your IP address is necessary for the use of the functions of Google Maps. As a rule, this information will be transmitted to a Google server in the USA and stored hereinafter. The provider of this site has no influence on this data transmission.Using Google Maps, we aim at an appealing presentation of our online offers and at an easy retrieval of the places indicated in our app. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f, GDPR.

More information relating to the handling of user data can be found in Google’s privacy policy: http://policies.google.com/privacy?hl=en

b. iOS Apple MapsUnder iOS Apple, we use maps of Apple Inc. (Infinite Loop, Cupertino, CA 95014, USA) in our app. By using the functions of this map, data are transmitted to Apple. Information on the data collected by Apple and the use of such data can be found under https://www.apple.com/legal/privacy/

§ 8 Login through Facebook Connect

You can also access our services through Facebook Connect. In order to gain access, you will be directed to Facebook where you can log in using your user data to link your profile with our services. Through this link, Facebook Inc. automatically provides us with data; however, we will only use your first and last names, your e-mail address and your profile picture. This information is required to identify you when concluding the contract.

Please refer to the data protection information and the terms of use of Facebook Inc. for further information on Facebook-Connect and the privacy settings.